How do I activate self-exclusion?

You can request self-exclusion in two ways: activate it directly from your account settings, or send a request via our 24/7 live chat or by email at support@nwpk.cam. Self-exclusion can last from 6 months up to permanently. During this period, logging in, making deposits, or placing bets will be completely impossible.

Safe and Responsible Gaming

Responsible Gaming — Your safety is our priority

nwpk believes that entertainment should always be safe and within limits. Follow our responsible gaming guidelines and keep yourself protected.

What is responsible gaming and why does it matter?

Online gaming is an enjoyable form of entertainment — when kept within limits. However, uncontrolled gaming can have negative effects on your personal, financial, and family life. nwpk always places the mental and financial wellbeing of its players first.

Responsible gaming means setting your own budget, managing your time, and enjoying gaming as entertainment rather than seeing it as a source of income. Our platform offers various protection tools to help you maintain healthy gaming habits.

For ages 21+ only. nwpk is exclusively for adults aged 21 or older. Registration or participation by minors is strictly prohibited.

If you or someone you know is having difficulty controlling gaming, contact our 24/7 live chat support immediately. Help is always available.

Our protection tools

nwpk provides several effective tools to help you keep your gaming under control.

Set a deposit limit

You can set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Increasing a limit requires a wait of at least 7 days, while reducing it is instant.

Time-out break

Use the time-out feature for a short-term break. Your account can be temporarily suspended for any period from 1 day to 6 weeks. During this time, logging in or making deposits will not be possible.

Self-Exclusion

If you feel that controlling your gaming is becoming difficult, choose self-exclusion. You can close your account for a period ranging from 6 months to permanently. During this period, placing bets or making deposits is completely impossible.

Session time reminder

You can receive automatic reminders after a set time to let you know how long you have been playing. This keeps you aware and helps you avoid unnecessarily long sessions.

Loss limit setting

Set in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, gaming will stop automatically and you will be alerted.

Minor protection

nwpk follows a strict age verification process. No one under 21 can create an account or play in any way. Use parental control software to keep children in your household away from the device.

Assess yourself

Answer the following questions honestly. If most answers are "yes", it is time to seek help.

These questions are not a diagnostic tool, but they will help you become aware of your own gaming habits. Being honest with yourself is the most important thing.

Self-awareness Healthy gaming Responsibility Mental wellbeing

Do you spend more money on gaming than your planned budget?

Do you feel the urge to bet more to recover money you have lost?

Have you repeatedly tried and failed to stop or limit your gaming?

Do you feel restless, anxious, or irritable when you cannot game?

Do you hide your gaming from family or friends, or lie about it?

Tips for healthy gaming habits

Following a few simple habits keeps gaming an enjoyable experience at all times.

Set a fixed budget before you start playing and make a firm commitment not to exceed it.
Treat gaming purely as entertainment — never as an alternative source of income.
Set a daily time limit for how long you will spend gaming.
Never bet on impulse — making decisions out of anger or frustration after a loss is not a good idea.
Avoid playing while drinking alcohol or under any other form of mental stress.
Take regular breaks and spend time on other hobbies and family activities away from gaming.
Never bet with borrowed money or money set aside for bills.
Keep children and teenagers away from online gaming platforms.

Warning signs

If you notice these signs, seek expert support.

Being unable to control gaming and constantly feeling the urge to play more.
Neglecting work, studies, or family responsibilities because of gaming.
Falling into financial difficulty due to gaming debts or borrowing money from loved ones.
Lying to or hiding things from family or friends about your gaming.
Turning to gaming to escape anxiety, depression, or stress.
Repeatedly increasing your bets to try to recover losses.

Age verification and minor protection

nwpk strictly follows a 21+ age policy. Protecting minors is our highest priority.

Identity verification

Age and identity verification is mandatory when creating an account or withdrawing a significant amount. Age must be proven using a national ID card or passport. Accounts of individuals under 21 are closed immediately.

Advice for families

Parents and guardians should use parental control software on children's devices. Do not save login details on shared family devices and keep gaming apps out of children's reach.

Report a suspicious account

If you suspect that a minor is using nwpk, notify us immediately via our 24/7 live chat or by email at [email protected]. We will take prompt action.

Need help? We are always here

Gaming problems are a health matter and there is nothing to be ashamed of in addressing them. nwpk's support team is always ready to guide you in the right direction.

24/7 Live Chat: Instant support in Bengali at any time.
Email Support: [email protected] — reach us confidentially.
Close Account: Request immediate self-exclusion or account closure.
Full Confidentiality: All your information is kept secure and private.

Get help now

If you feel that gaming is having a negative impact on your life, seeking help is the most powerful decision you can make. Contact us or visit our FAQ page for more information.

Contact Live Chat View FAQ

Email support:

[email protected]

Responsible Gaming FAQ

Find answers to commonly asked questions here.

Yes, age verification is mandatory at nwpk when creating an account and when withdrawing certain amounts. This platform is only for individuals aged 21 or older. Age must be verified using a national ID card or passport, and accounts of anyone under 21 are closed immediately.

You can request self-exclusion in two ways: activate it directly from your account settings, or send a request via our 24/7 live chat or by email at [email protected]. Self-exclusion can last from 6 months up to permanently. During this period, logging in, making deposits, or placing bets will be completely impossible.

Yes, a deposit limit can be changed, but there are restrictions. Reducing the limit takes effect immediately. However, a request to increase the limit takes at least 7 days to come into effect — this cooling-off period protects you from changing your mind on impulse.

A time-out is a short-term break — from 1 day up to 6 weeks. During this time the account is temporarily inactive and reactivates automatically when the period ends. Self-exclusion is a long-term measure — from 6 months up to permanently. It is used for serious cases, and reactivating the account after the period ends requires completing an additional verification process.

nwpk's 24/7 live chat support is specially trained on responsible gaming matters. You can also email [email protected] to seek help confidentially. Gaming addiction is a recognised mental health condition — there is no shame in it, and you can also consult a professional mental health provider.

If you have a balance in your account when self-exclusion is activated and any bonus wagering requirements have been met, you can apply for a withdrawal. Contact us via live chat or at [email protected] for details. Our team will help you complete the entire process smoothly.